Delivery

All orders over £100  FREE shipping

We charge a flat rate delivery charge on all UK mainland deliveries and do not apply weight surcharges.

Standard Shipping:  2-3 days  £3.95 all items (except crates and playpens);

Standard Shipping:  2-3 days  £8.95 (crates and playpens);

Unless otherwise notified at the time of placing your order, goods are guaranteed to be despatched to you within 2 working days.

Most items are despatched using couriers on a next working day delivery service for mainland UK locations. Smaller items are sent by the standard Royal Mail postal service.

Christmas Delivery Service

Last order dates: to guarantee delivery before Christmas, UK customers should place their order before 12 noon on Monday 17th December.

Scottish Highlands & Islands, Northern Ireland, Isles of Scilly, Channel Islands and International Orders

We are able to ship most goods to most International (and non-mainland UK) locations; but as delivery costs vary greatly we would prefer to provide you with a specific delivery quote (based on the goods you would like to order and your location). We don't want to charge you excessive delivery fees. Please email us directly with queries on any non-mainland UK deliveries.

Terms

Except as otherwise stated in company literature the price shall exclude delivery and you will be liable to pay the company’s specified delivery charges.

The company shall reserve the right to change the delivery process and charges without notification.

Unless otherwise agreed in writing by the parties, payment shall be due and payable at the time the order is placed and accepted by the company. We will provide a quotation for delivery charges to non-mainland UK locations prior to you placing your order or charge the excess to your account on despatch.

Delivery will occur when the carrier arrives at the address given with the goods ordered. If you fail to accept the goods from the carrier, the company reserves the right to attempt delivery of the goods at a later date and to invoice you for a further delivery charge.

The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.

If you fail to accept delivery of goods when delivered, risk of damage to or loss of the goods shall pass to you upon delivery.

Once goods have been signed for, you must notify us of any shortages within 72 hours of receipt. We cannot be held liable for shortages from any order if you do not notify us within this period.

All orders to the value of £100 or above are eligible for free delivery. Free delivery is only available to addresses in Mainland United Kingdom.


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